Frequently Asked Questions

Everything you need to know about our carbon fiber instruments.

What are the benefits of carbon fiber instruments?

Carbon fiber is incredibly durable, lightweight, and resistant to temperature and humidity changes. Unlike wood, it won't warp, crack, or lose its tuning stability when you travel or change climates.

Do you ship internationally?

Yes, we ship KLOS guitars and instruments worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your instrument, you can return it within 30 days of delivery for a refund, provided it is in its original condition.

Do KLOS instruments come with a warranty?

Every KLOS instrument comes with a limited lifetime warranty against manufacturing defects to ensure your peace of mind and the longevity of your gear.

Can I use standard guitar strings on a KLOS guitar?

Absolutely. Our guitars are designed to work perfectly with standard acoustic or electric strings, depending on the model you choose.

How do I track my order?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress until it reaches your door.